Recently, I had the pleasure of dealing with the Qatar Airways Luxembourg Office and I have to say that the entire experience was outstanding. The team's professionalism and civility were evident from the first time I contacted them to ask about my next trip. In addition to their extensive knowledge, the staff was very understanding and responsive to all of my questions.
The customized approach was what most impressed me. Instead of providing basic answers, the agents took the time to learn about my travel preferences and then assisted me in locating the most convenient flight options, including the best stopover times and the most affordable prices. Without pressuring me for needless expenditures, they even recommended improvements and new services that really improved my trip.
The actual office was friendly, spotless, and well-run. From ordering my tickets to asking questions about my baggage to even getting help with my frequent flyer account, I was impressed by how easy the entire process was. Every employee I interacted with went above and beyond to make me feel appreciated and encouraged.