I recently visited the British Airways Berlin Office and I must say that the experience was better than I had anticipated. Upon my arrival, I was welcomed by the staff, who were not only professional but also truly kind and accommodating.
The team patiently and effectively addressed my questions about baggage allowance and seat preference, among other issues I had for my next journey. They spent time thoroughly outlining my alternatives and even made insightful recommendations to help my trip go more smoothly. Customer satisfaction was clearly their top priority.